Chromebook Troubleshooting Tips

1. Restart the Chromebook

As simple as it sounds, most Chromebook issues are resolved by restarting the device.

  1. Click the user panel in the bottom right corner of the screen (unless you have moved it elsewhere)
  2. There is a power symbol power along the top of the user panel. Click it to shut the laptop down.
  3. Click the power button on the Chromebook to turn it back on.

2. Remove, then Re-add the User Account

If restarting the Chromebook does not resolve the issue, there is a good chance that removing the account and re-adding it might.

Before doing this, note these two important things:
  • You must have internet access to re-add the account.
    Do not take this troubleshooting step if you are not connected to the internet!
  • When the account is removed, all files the user has saved on the Chromebook are permanently deleted.
    Be sure that you have moved any important files you may have saved in your Downloads folder to your Google Drive before removing the account!

To remove & re-add the user account, follow the instructions on these LPS Google Docs.

3. Student Help Ticket

If none of the troubleshooting ideas on this page address or resolve your issues, your best course of action will be to submit a student Chromebook help ticket. Click on “Stuhelp” in the LPS Portal, then follow these instructions to submit a student help desk ticket. LPS Computing Services will contact you as soon as possible.

Each school handles these a bit differently, but your Teachers or Librarians will know where to direct you.

LPS Computing Services visits each school every day to investigate student Chromebook issues. There are “loaner” devices that you can use until your Chromebook is returned to you.