2017 LPS iPad Recall

Computing Services needs to recall all LPS iPads for the month of June 2017 to erase and reconfigure them.

LPS will be required to switch the software that manages our iOS devices at the end of May. At that time apps on LPS devices will stop working until Computing Services reformats them.

The iPad should be available to you or your classroom again by July 2017.

If there is a contractual reason requiring the use of your iPad during the month of June 2017, please click the button below to fill out a form with this reasoning so that Computing Services can work to accommodate this requirement.

My iPad is Required in June!

Why are they being recalled?

Since the iPad was created by Apple in 2010, nearly 5,000 of them have appeared in LPS, used by teachers, students, administrators and service providers. In the 2017-18 school year, sets of tablet devices will be distributed to all K-1 classrooms in LPS, adding thousands of devices to the already sizable fleet of iPads across the district.

A lot has changed in the past 7 years, both in regards to the technological systems available to manage a fleet of thousands of “personal” iPads as well as the philosophy around the appropriate use of Instructional Technology Tools in LPS.

In March 2017 our records indicated that over 1,600 unique apps were installed on LPS iPads. In order to meet the legal obligations of a public school district, and manage the number of devices, people and apps, we must use an MDM (Mobile Device Management) system. For reasons out of our control, the software LPS has used for the last 12 years to manage computers and mobile devices will no longer be available to us after May 2017. This unforeseen development happens to arrive at an ideal point in the school year, as it would seem that June is the least intrusive month of the year for recalling all iPads and reformatting with the new management software.

High-quality instructional technology is an important tool for improving student achievement and preparing learners for adult success. Achieving this high quality requires undertaking the challenging work of efficiently identifying Instructional Technology Tools (ITTs) that are safe for student use, support district learning goals, and encourage innovative teaching and learning. This work has been and continues to be a focus of the District in the way it relates to Chromebook usage, and as the District prepares for increasing tablet adoption in K-1 the same focus is now required for iPads. Feedback from teachers indicates that the existing iPad app request process has room for improvement, and we hope that the changes made during this process will allow for a more streamlined method of installing apps on LPS iPads.

Before May 25th, 2017

If you have a Passcode on the iPad (most do), you will need to disable it before turning it in. (instructions below)
If you have the “Find My iPad” app configured on your LPS iPad, it will need to be disabled before turning in the device. (See instructions below.)
All LPS iPads will be placed in specified location in your building
All iPads must be labeled at the time of collection with the following information:
- Teacher/Department name
- LPS asset tag number
- Room number
- Will device be used with students?

Backup Strategies

Consider your loss of data

To be clear, when the iPads is returned the device will have been erased. It will be “like new.” This is unlike the teacher laptop process of recent years in which your new laptop had all of the files from your old laptop, in all of the same places. In the case of the iPad, any files (photos, videos music, notes, etc.) or other data that were on the device will no longer be there when you get it back.

Following are a number of helpful resources and strategies about saving or backing up any critical information on your iPad prior to turning the device in.

Disable Passcode

Before turning in you iPad for reconfiguration you must disable the Passcode if you had it enabled.

On the iPad:

Go to the Settings app
Go to Touch ID & Passcodes
Enter the Passcode
Select Turn Passcode Off
Select Turn Off when the warning message appears
Enter the Passcodes

The passcode is now disabled.

Find My iPad

Disable “Find My iPad”

Before turning in you iPad for reconfiguration you must disable the “Find my iPad” feature, if you had it enabled.

On your iPad:

Go to the Settings app
Tap iCloud (If you do not see iCloud listed, tap on your Name/Profile. iCloud will be listed there.)
Tap to turn off Find My iPad.
You will be prompted to enter the iPad’s passcode and/or your Apple ID password. (This is different than your LPS password.)

For additional information on disabling “Find My iPad,” visit Apple’s ‘Remove your device from Find My iPhone‘ support page.

If you’re having issues because you have forgotten your Apple ID password, use the steps provided here to reset it and regain access to your account.

Photos & Video

Photos & Videos

Some staff may have used the iPad to take photos or videos. You can tell whether or not your iPad has photos or videos stored on it by opening the Photos app. If you see any photos & videos within the Photos app, you will lose them during the recall if you do not act to save them.

There are MANY avenues a person can take to backup the photos & videos on an LPS iPad. We recommend the following three strategies, in this order:

Use the Google Photos app, if it is installed on your iPad.
If it is not installed on your iPad…
Use the Google Drive app, if it is installed on your iPad.
If it is not installed on your iPad…
Use the Chrome or Safari app to access the Google Photos web page.

Guidance for using each of these three options is provided below.

Option 1: Google Photos app

If you have the Google Photos app installed on your LPS iPad, this is going to be the simplest (and best) avenue for backing up your photos and videos from the iPad.

You will want to be signed in to your LPS Google account (@class.lps.org) where you have unlimited storage space for backing up images and videos. If you are not already signed into that account…

Open the Google Photos app .
At the top left, tap Menu .
Select the triangle to the right of the username that is currently signed in to Google Photos
Select Manage accounts
Select Add account
Use your full username@class.lps.org address with your LPS password

To start backing up images from your iPad to your LPS Google Photos account

Open the Google Photos app.
At the top left, tap Menu.
Select Settings > Back up & sync.
Switch on or off.

If you see a message asking to allow the app to access your photos:

Open the iPad’s Settings app > tap Privacy > Photos.
Switch Google Photos on.

Google Photos will upload your photos as quickly as possible given your current internet connection’s speed. If you are on the LPS network, this process will go quickly, depending upon the number of images and videos you have to backup.

Are my photos backed up?
Verify that the photos are backed up by visiting the URL photos.google.com from another computer. Every photo and video you see at photos.google.com is backed up from your iPad.

Learn more about what is possible within the Google Photos tool.

Option 2: Google Drive app

If you have the Google Drive app installed on your iPad, you can use it to automatically back up and sync your photos and videos from your iPhone & iPad to Google Drive with Auto Backup, or you can chose to select individual photos and videos to upload.

Open the Google Photos app .
At the top left, tap Menu .
Select the triangle to the right of the username that is currently signed in to Google Photos
Select Manage accounts
Select Add account
Use your full username@class.lps.org address with your LPS password

Turn Auto Backup on

Open the Google Drive app.
Tap the Menu icon in the top-left corner of the screen.
Tap Settings > Photos.
Tap Auto Backup.
Next to “Auto Backup,” turn it On.

Upload individual photos & videos to Google Drive

Open the Google Drive app.
Tap the Add button in the bottom-right corner (+) .
Tap Upload.
Tap “Photos and Videos” to find and the files you want to upload.
Tap on one or more items that you wish to upload to Drive
Tap Upload.

Option 3: Upload to Google Photos via Safari or Chrome app

Uploading from iPad to Google Photos via the web interface

If the Google Photos and Google Drive apps are not installed on your iPad, your next best option will be to use the web interface.

Launch the Safari app on the iPad
Go to the URL accounts.google.com
Sign in to your LPS Google account (@class.lps.org)
If you are presented with the sign in screen for another Google account, click the link below that says “sign in with another account”
Once signed in, go to the URL photos.google.com.
If you are asked whether to download the app or continue, choose continue.
In the top right corner of the Google Photos page, you will see UPLOAD. Press that.
Select “Photo Library”
Select one or more images and videos from your Photo Library by tapping on them.
Select “Done”

If you are asked about the upload size, both “High Quality” and “Original” are fine. Choose either and press Continue.

Learn more about what is possible within the Google Photos tool.

Music

If you use the iPad to access music, it is important you ensure you have access to this music from somewhere else before turning in your iPad. Any data (including music) on this iPad will be erased. There is more than one way to do this. One of these ideas may fit your situation better than another.

Music via Streaming Services (Pandora, Spotify, Google Music, etc.)

No action is necessary, but depending on the service, you might consider logging out of the app. Make sure you know your username & password so that you can sign in again when you get the iPad back.

Music synced to your iPad from your computer via the iTunes app

If you had music on your computer and used the iTunes app to sync it to your iPad with a USB cable, make sure that the music is still available on your Computer. You likely do not need to take any action, unless the music is NOT found in iTunes on your computer. In that case, you will want to follow these steps to sync the music from your iPad to your computer.

https://support.apple.com/en-us/HT201253

Music Purchased in the iTunes Store

If you used the iPad to purchase music from the iTunes Store you may need to transfer your iTunes Store purchases from the iPad to a computer. If you did this, you would have used a personal Apple ID, which is not an LPS process. The following resource from Apple may assist you with this transfer process.

https://support.apple.com/en-us/HT201267

iCloud

If you have a personal Apple ID and use iCloud (NOTE: these are not LPS resources), use the following resource from Apple to ensure it is set up and syncing your music and other data appropriately.

http://www.apple.com/icloud/setup/ios.html

Notes

If you have been using the default “Notes” app that comes with every iPad and want to save your notes for future access, you have a number of options for exporting a copy of that information.

Click to view larger

Tap the “Action” icon at the top-right of the screen. If you have the Google Keep app installed, you should see the option to “Post” your Apple Notes directly to your Google Keep account. This is the most elegant option.
If you do not have the Google Keep app installed…
Tap the “Action” icon at the top-right of the screen. Tap to Copy the note.
Switch to another tool that would be available off of the iPad, such as a Google Doc.
Paste.
Tap the “Action” icon at the top-right of the screen. If the note is a drawing, you should see the option to “Save image.” This will save the note as a photo in your iPad’s “Photos” app. Back up the photo-notes using the instructions provided elsewhere on this page.

Local Files

Apps with local storage

Many apps with locally stored data (iMovie, ExplainEverything, etc.) have the ability to export projects to other applications. Every app is different, but a common behavior is to be able to use the “Action” menu to save your work to Google Drive, or export it as photos. Following are some ideas.

If the Google Drive App is installed