Computing Services

Archive for the ‘FAQ’ Category

Student Teacher Access

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LPS requires all student teachers to be onboarded with the Human Resources department (3rd Floor - 5905 O Street) prior to beginning their student teaching experience. Once the process has been completed, student teachers will have limited access to Information Technology Systems and will be issued an LPS ID/Badge for door access. Student teachers should bring a valid photo ID to complete the process.

Specifically, student teachers will receive the following as part of the onboard process:

LPS Badge

The LPS badge will grant regular business hour access to the doors in the building(s) where  the student teacher is teaching. The LPS badge should be worn at all times when in an LPS building.  


LPS Username

As part of the onboarding process, student teachers create their own password that must not be shared with anyone else. Student teacher usernames start with the letters ‘st’ and are generated automatically for the student based on their name. This username and password gives the student teacher access to the following systems within LPS:

Portal keyword: Portal

The Portal contains links and a streamlined sign-on experience to the various systems student teachers may access. Student teachers should use the portal to access these systems.

Synergy Grade Book keyword: Synergy

Student teachers will be able to login to Synergy after onboarding is complete. Once the registrar in the building assigns the student teacher to courses, they will be able to take attendance, enter grades, and complete report cards. Student teachers will not have access to Synergy SIS, or Synergy SE.  

Once a student teacher is assigned to courses they may have access to various curricular resources. Access will vary from system to system depending upon licensing.

Information for using Synergy can be found at keyword: Synergy

LPSPrivate Wifi

Student teachers will have access to the LPSPrivate wireless network using their LPS credentials. This will allow student teachers to access any building AppleTV for AirPlay projecting needs.

Google G Suite keyword: Portal

Student teachers will have the same access within our Google environment as other LPS teachers.  The G Suite can be accessed via the LPS Portal.

Student teachers will have email provided via Google Gmail.  They will not be provided a Zimbra email account.  The email address is <LPS username>, for example  The Gmail account allows student teachers to send and receive email from staff and students within LPS, but does not allow communication outside the district.  For example, a student teacher can communicate back and forth with their cooperating teacher, but they will not be able to email parents using their Gmail account.  To communicate with parents student teachers can use the Communication tool within Synergy.  

Google Drive is the primary file repository for student teachers - Docushare access is not available to student teachers.  

The G Suite contains several online tools, many of which are described at keyword: GDocs.  Student teachers may need to switch back and forth regularly between their college/university Google account and their new LPS Google Account.  Visit this page about managing Google/Chrome Profiles to help in that process.  Student teachers will lose access to their Google Drive account and files on their last scheduled day. 

Student teachers are NOT included in the LPSstaff group nor any building staff groups. If you would like to have student teachers have access to LPS Google Drive content, you must add them individually (with their LPS account) as they request access, or share the content with the entire LPS student teacher group using the following group in Google Drive: LPSstudentteachers




Hapara keyword: Portal

Once a student teacher is assigned to a course within Synergy they will have access to Hapara giving them a glimpse of students’ Google Drive files and a real-time look at what students are viewing on their Chromebook (while the students are on the LPS network).

It may take up to 24 hours from the time the student teacher is added to a course in Synergy before they have access to the course within Hapara.

More information can be found at keyword: Hapara

MyVRSpot & WeVideo keyword: Portal

Student teachers have access to MyVRSpot and WeVideo for online video storage and creation.  These tools should be access via the LPS Portal for the full feature set.

Follett Destiny

Student teachers have access to Follett Destiny which is the district’s library management system.  


Are student teachers provided a computing device for use while working in an LPS classroom?
The district does not provide devices to student teachers, but accessing district systems and services using LPS credentials on personal devices is permitted. Additionally, student teachers can use their LPS credentials to log into LPS Chromebooks and individual schools may have loaner devices available (consult with cooperating teachers and check with school offices).


Do student teachers have the ability to print to an MFD?
No, at this time student teachers are not able to print with their credentials.


When student teachers have completed their time with LPS, can they somehow keep the work they've done in Google Drive?
Yes. Although their credentials will expire and they'll no longer be able to access the information within the LPS walled garden, they can follow the same exporting process we provide for other staff and students to keep their hard work. Instructions can be found on our training page HERE.


Can I add my student teacher as a co-teacher in tools like Google Classroom, Synergy, and Hapara?
Absolutely. These processes differ a little tool to tool. Once the onboarding process is complete, the school office can assign your student teacher to necessary courses. Within the next 24 hours, this should also grant co-teacher access to those same classes in Hapara. More information regarding Hapara lives on our training page HERE.
For each Google Classroom, the cooperating teacher would need to click on the "About" tab and click "Invite Teacher" to add another co-teacher. Our Google Classroom training page is located using keyword: Gdocs.

Written by Drew Ramaekers

December 12th, 2016 at 8:42 am

Phishing Emails

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Phishing for a passwordWhat is Phishing?

A “phishing” email is designed to trick you into sharing personal information such as

  • Passwords
  • PIN numbers
  • Credit card numbers
  • Family information (mother’s maiden name)
  • Social Security numbers
  • Bank account numbers

The scammers behind these messages are not targeting you individually. Rather, they are blindly sending out email to millions of email addresses in the hopes that a few people will be fooled into providing the information they seek.

LPS email filters prevent hundreds of thousands of illicit messages from reaching LPS employee inboxes every week. Due to the ever changing tactics on the part of phishing scammers, some undesirable messages still reach our employee inboxes, despite our state of the art efforts to prevent it.

Have you already provided your personal information to someone?

If you have given your username and password to any NON-LPS site, your password must be changed as soon as possible. This link will take you to to the LPS Password Change tool where you are able to change your own password. This link will only work while you are on the LPS network.

Change Your LPS Password


How to recognize phishing

Your best protection against phishing is awareness. Modern phishing attempts are often sophisticated and appear to be legitimate correspondence from companies or organizations you trust. If any of the following tell-tale signs of an email scam are present DO NOT respond to the email:

  • You have never done business with this company
  • You are being told that there is a problem with your account and you must click a link to address the problem.
  • The sender’s email address does not match the company legitimate address (
  • The message contains an impersonal greeting (Dear account holder, Dear web mail user, etc.)
  • The message looks distinctly unprofessional (spelling mistakes, all capital letters, etc.)
  • The message has a frightening or aggressive tone
  • The message asks you to share your passwords, bank account info, or any other personal information via an email reply or link contained in the message
  • The message claims you have won something you did not sign up to win


Is *this* email from LPS?

LPS-PostmarkBe aware of the following:

  • LPS will never ask you for your password. Not even the help desk.
  • LPS does not have email quotas in place.  In other words, we won’t email you to say that your mailbox is nearly full.
  • LPS will not threaten to deactivate your email account. You need it to do your job.
  • Any legitimate messages sent from the LPS Help Desk come from the address Most phishing messages come from some variation of near misses. (,, etc.)

If you question a message, feel free to call x1735 to check its authenticity.


What to do when you receive a phishing message

OPTION 1: If the message displays hallmarks of a phishing scam, simply DELETE the message and carry on with your day.

OPTION 2: Users may choose to subscribe to the LPS Stop Spam folder in Zimbra and place questionable messages in that folder to assist with maintaining our spam filter. Instructions for setting this up are found on this page about spam email.

OPTION 3: If you feel you are being targeted by a scammer, you can file a report of a potential e-scams at the Internet Crime Complaint Center (IC3). The IC3 is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C).


Additional resources on Phishing scams

VIDEO:Phishy Home‘ via OnGuardOnline

Written by cpultz

January 23rd, 2014 at 1:56 pm

Posted in Big Topics,FAQ

Tagged with , , ,

Why Won’t You Install “x” Plugin or Theme

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… You just opened a can…

Professional, Consistent and Supportable

This is what we are after with our sites. When you are looking at your site and we are looking at 5,000 potential sites, our perspectives are going to be different. This first section, “The Computing Services Perspective” will get us on the same page. The second section, “Pr’tty your site up” will give some ideas for customization.

The Computing Services Perspective

Computing Services is tasked with providing sites that can be used to extend your classroom online. The intent of these sites is to be a resource to your students and improve communication with parents and the community. These goals are served by the functionality of the platform and the content that those using it provide. The visual appearance of the sites impacts our intent in that visitors are more likely to read and enjoy a site that isn’t punishing their eyeballs. With that in mind, we provide a theme that is clean, simple and emotionally neutral.


Your web site likely serves a number of audiences. As you are posting assignments and class notes, You may consider your primary audience to be your students. As you post this content, you may also have in mind that this information helps some parents stay informed and hold students accountable when at home. In this sense, your web site becomes your way to offer a transparent classroom, giving nobody the opportunity to say, “I didn’t know” whether that be students or those encouraging them. In this sense, your site needs to “dress” appropriately for it’s daily job of working with these diverse groups.


Your web site is part of a community of LPS web sites. While it can be personally fun and rewarding to design your page, it is not in the best interest of those visiting your page to have it be different from everybody else’s. Your web site is more friendly when it looks and behaves like other sites in your community. Likewise, you are more able to help others or be helped when you have the same configuration that another educator has.


What can seem like a small decision can be a pretty major one on the support end. Consider adding an additional theme. Here are some of the technical/support questions that have to be addressed.

  • Does the browser work in the browsers our users use (Chrome, Firefox, Internet Explorer-Win v.7/v.8, Safari)?
  • Does it support the plug-ins that we have installed?
  • Is it compatible with our current themes so that somebody can switch to/from it easily?
  • Does the theme look like it has solid development structure behind it?
    • Are problems with it promptly addressed?
    • Is it made compatible with new releases of WordPress promptly?
  • Is the theme compatible with alternative user-agents such as screen readers

While it would be easiest for a while to just install themes/plug-ins for folks, over time it would begin to degrade everybody’s experience as a platform developed that was unmaintainable. The only shot that we have to be successful supporting the system is to limit the system add-ons to as few as possible.

Besides, keeping our system small provides many benefits. As we get feedback about how people are using their sites and what should be changed and improved, we have a clear target for those improvements. It would be much better use of time to make 5 improvements to the one core theme, than 1 improvement to 5 different themes. The new customization feature for example took most of a day to get working the way that we need it to, and will still take some tweaking. If we were running multiple themes, we would be quickly talking about almost a week to do the same thing. It unfortunately just doesn’t make sense institutionally to multiply the time required for every support effort so that some folks can have a site that looks just the way they want.

Pr’tty your site up

Now that that is out of the way and you know where we are coming from, here are some ideas for customizing your site that don’t require us to make changes for you on the system side.

Written by Brian Fitzgerald

February 28th, 2010 at 2:59 pm

Posted in .U,FAQ,WordPress

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