{"id":123,"date":"2015-11-29T10:46:53","date_gmt":"2015-11-29T16:46:53","guid":{"rendered":"http:\/\/home.lps.org\/technology\/?page_id=123"},"modified":"2025-08-22T14:54:09","modified_gmt":"2025-08-22T19:54:09","slug":"chromebook-troubleshooting-tips","status":"publish","type":"page","link":"https:\/\/home.lps.org\/technology\/student-devices\/chromebook-troubleshooting-tips\/","title":{"rendered":"Chromebook Troubleshooting Tips"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"123\" class=\"elementor elementor-123\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-81af3d8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"81af3d8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-97ed38f\" data-id=\"97ed38f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3b28cd elementor-widget elementor-widget-heading\" data-id=\"a3b28cd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Chromebook Troubleshooting Tips<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-bb0d8b4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bb0d8b4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-aef4e10\" data-id=\"aef4e10\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-98e0ef5 elementor-widget elementor-widget-text-editor\" data-id=\"98e0ef5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>These steps will resolve the most common Chromebook problems. Try them in the order listed here, until the problem is solved.<\/p><p>If your Chromebook is <b>broken<\/b> (cracked screen, missing keys, etc.) or <b>missing<\/b>, please skip to the last step and enter a Help Ticket.<\/p><p>Staff members who have been assigned a Chromebook may find this <a href=\"https:\/\/home.lps.org\/cs\/staff-chromebook-devices\/\">Chromebook\u00a0Orientation<\/a> help.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-dfb03dd\" data-id=\"dfb03dd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-adbd61e elementor-widget elementor-widget-text-editor\" data-id=\"adbd61e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/drive.google.com\/file\/d\/1nEWdkKtjRtjN30CpalQTUCAWICMomBo7\/view\"><img decoding=\"async\" class=\"alignright wp-image-55541\" src=\"https:\/\/home.lps.org\/technology\/files\/2024\/04\/Chromebook-Troubleshooting-Poster-Thumbnail-232x300.png\" alt=\"Thumbnail image of the poster.\" width=\"92\" height=\"119\" srcset=\"https:\/\/home.lps.org\/technology\/files\/2024\/04\/Chromebook-Troubleshooting-Poster-Thumbnail-232x300.png 232w, https:\/\/home.lps.org\/technology\/files\/2024\/04\/Chromebook-Troubleshooting-Poster-Thumbnail-791x1024.png 791w, https:\/\/home.lps.org\/technology\/files\/2024\/04\/Chromebook-Troubleshooting-Poster-Thumbnail-768x995.png 768w, https:\/\/home.lps.org\/technology\/files\/2024\/04\/Chromebook-Troubleshooting-Poster-Thumbnail-1186x1536.png 1186w, https:\/\/home.lps.org\/technology\/files\/2024\/04\/Chromebook-Troubleshooting-Poster-Thumbnail-1581x2048.png 1581w, https:\/\/home.lps.org\/technology\/files\/2024\/04\/Chromebook-Troubleshooting-Poster-Thumbnail.png 1592w\" sizes=\"(max-width: 92px) 100vw, 92px\" \/><\/a><\/p><p><strong>Teachers<\/strong> &#8211; It might be a good idea to print a poster of this information for your classroom. <a href=\"https:\/\/drive.google.com\/file\/d\/1nEWdkKtjRtjN30CpalQTUCAWICMomBo7\/view\">Find it here!<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33ac1f4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33ac1f4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-83480ba\" data-id=\"83480ba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-61d2ae1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"61d2ae1\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8e8b1e7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8e8b1e7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5c73eee\" data-id=\"5c73eee\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-353c71c elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"353c71c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">1<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0716ecd\" data-id=\"0716ecd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bd78771 elementor-widget elementor-widget-heading\" data-id=\"bd78771\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Restart the Chromebook<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03c31e6 elementor-widget elementor-widget-text-editor\" data-id=\"03c31e6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>As simple as it sounds, most Chromebook issues are resolved by restarting the device.<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-191910d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"191910d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e67d065\" data-id=\"e67d065\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b912e70 elementor-widget elementor-widget-text-editor\" data-id=\"7b912e70\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Full Reboot<\/h4><ol><li>Click the user panel in the bottom right corner of the screen (unless you have moved it elsewhere.)<\/li><li>There is a power symbol\u00a0 <img decoding=\"async\" class=\"alignnone wp-image-55505\" src=\"https:\/\/home.lps.org\/technology\/files\/2024\/04\/np_power_625257_000000.png\" alt=\"\" width=\"16\" height=\"16\" \/>\u00a0along the top of the user panel. Click it to shut the laptop down.<\/li><li>Click the power button on the Chromebook to turn it back on. Depending upon the model of Chromebook you are using the power button may be found at the top-right corner of your keyboard, or on the left side of the device.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2452a55\" data-id=\"2452a55\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ac0582a elementor-widget elementor-widget-text-editor\" data-id=\"ac0582a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Quick Reboot<\/h4><p>To perform a &#8220;quick reboot&#8221; you can hold down the refresh key at the top of your Chromebook keyboard, and tap the power key.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5649e83 elementor-widget elementor-widget-image\" data-id=\"5649e83\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"85\" src=\"https:\/\/home.lps.org\/technology\/files\/2024\/04\/Quick-Reboot-300x85.png\" class=\"attachment-medium size-medium wp-image-55517\" alt=\"\" srcset=\"https:\/\/home.lps.org\/technology\/files\/2024\/04\/Quick-Reboot-300x85.png 300w, https:\/\/home.lps.org\/technology\/files\/2024\/04\/Quick-Reboot-1024x291.png 1024w, https:\/\/home.lps.org\/technology\/files\/2024\/04\/Quick-Reboot-768x219.png 768w, https:\/\/home.lps.org\/technology\/files\/2024\/04\/Quick-Reboot.png 1272w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7345445 elementor-widget elementor-widget-text-editor\" data-id=\"7345445\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>On some devices the power key is located on the top-right of the keyboard. On other devices it is found on the left side of the laptop.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2b327e4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2b327e4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1377d7a\" data-id=\"1377d7a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c34d6a9 elementor-widget elementor-widget-text-editor\" data-id=\"c34d6a9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Tips and explanations:<\/strong><\/p><ul><li>Rebooting is most useful after the Chromebook has been awake and on a network for at least ten minutes or longer.\u00a0<\/li><li>If rebooting does not immediately help, try waiting a few minutes, then reboot again.<\/li><li>Rebooting is helpful because the Chromebook applies updates that have been downloaded in\u00a0 the background. Many problems occur because Chrome is out of date.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-06747e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"06747e6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e3a4430\" data-id=\"e3a4430\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa20fc9 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"aa20fc9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">2<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9d96fda\" data-id=\"9d96fda\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-016fa26 elementor-widget elementor-widget-heading\" data-id=\"016fa26\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Clear Chrome Browsing Data<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fe5891 elementor-widget elementor-widget-text-editor\" data-id=\"8fe5891\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Many issues are resolved by clearing the cookies and cached data in the web browser.<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d26b926 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d26b926\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2666919\" data-id=\"2666919\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-732a15d elementor-widget elementor-widget-text-editor\" data-id=\"732a15d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Launch Google <strong>Chrome<\/strong>.<\/li><li>At the top right, click the three-dot menu <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-55511\" src=\"https:\/\/home.lps.org\/technology\/files\/2024\/04\/np_more_4213630_000000.png\" alt=\"\" width=\"16\" height=\"16\" \/> and select &#8220;<strong>Delete browsing data<\/strong>.&#8221;<\/li><li>In the time range drop-down, choose &#8220;<strong>All time<\/strong>.&#8221;<\/li><li><strong>Select all<\/strong> of the types of information for removal.<\/li><li>Click <strong>Clear data<\/strong>.<\/li><\/ol><p><a href=\"https:\/\/support.google.com\/chrome\/answer\/2392709?hl=en&amp;co=GENIE.Platform%3DDesktop\">Learn more.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ee18af6\" data-id=\"ee18af6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-618551b elementor-widget elementor-widget-image\" data-id=\"618551b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"272\" src=\"https:\/\/home.lps.org\/technology\/files\/2024\/04\/Clear-browsing-Data-300x272.png\" class=\"attachment-medium size-medium wp-image-55514\" alt=\"\" srcset=\"https:\/\/home.lps.org\/technology\/files\/2024\/04\/Clear-browsing-Data-300x272.png 300w, https:\/\/home.lps.org\/technology\/files\/2024\/04\/Clear-browsing-Data-1024x927.png 1024w, https:\/\/home.lps.org\/technology\/files\/2024\/04\/Clear-browsing-Data-768x695.png 768w, https:\/\/home.lps.org\/technology\/files\/2024\/04\/Clear-browsing-Data.png 1096w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f8660ca elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f8660ca\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e4ac3b1\" data-id=\"e4ac3b1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e51501f elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"e51501f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">3<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4f8fce9\" data-id=\"4f8fce9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-315ce33 elementor-widget elementor-widget-heading\" data-id=\"315ce33\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Remove, then Re-add the User Account\u200b<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-092fde7 elementor-widget elementor-widget-text-editor\" data-id=\"092fde7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>If the steps above do not resolve the issue, there is a good chance that removing your user account, then re-adding it might.<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e830aa0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e830aa0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-96effe1\" data-id=\"96effe1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0651270 elementor-widget elementor-widget-text-editor\" data-id=\"0651270\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>Before doing this, note these two important things:<\/strong><\/h4><ul><li><span style=\"color: #ff0000;\"><span style=\"color: #000000;\"><strong>You must have internet access to re-add the account.<\/strong><\/span><br \/><\/span><em>Do not take this troubleshooting step if you are not connected to the internet!<\/em><\/li><li><span style=\"color: #000000;\"><strong>When the account is removed, all files the user has downloaded onto the Chromebook are permanently deleted.<\/strong><\/span><br \/><em>Be sure that any important files in your Downloads folder have been moved to your Google Drive before removing the account.<\/em><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2e7ca59\" data-id=\"2e7ca59\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-67dca68 elementor-widget elementor-widget-text-editor\" data-id=\"67dca68\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To remove &amp; re-add the user account, follow the instructions on these LPS Google Docs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49f214f elementor-button-danger elementor-widget elementor-widget-button\" data-id=\"49f214f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/docs.google.com\/a\/lps.org\/document\/d\/1gxAh3ocDpTY1UnbeZUlp4rMNNseGmTJqpVYnbAQFQ5c\/edit?usp=sharing\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"#FFFFFF\" width=\"100pt\" height=\"100pt\" viewBox=\"0 0 100 100\"><path d=\"m50 0c-27.613 0-50 22.387-50 50s22.387 50 50 50 50-22.387 50-50-22.387-50-50-50zm18.367 59.918c1.5625 1.5664 2.4414 3.6797 2.4414 5.8984 0 2.2148-0.87891 4.3281-2.4414 5.8945-1.5625 1.5664-3.6797 2.4414-5.8945 2.4414s-4.3281-0.88281-5.8945-2.4414l-8.2539-8.25-8.2539 8.25c-1.5625 1.5625-3.6797 2.4414-5.8945 2.4414-2.2148 0-4.3281-0.875-5.8945-2.4414-1.5703-1.5625-2.4414-3.6797-2.4414-5.8945s0.87891-4.3281 2.4414-5.8984l8.25-8.25-8.25-8.25c-1.5625-1.5664-2.4414-3.6797-2.4414-5.8984 0.007812-2.2148 0.89453-4.3281 2.4531-5.8906 1.5625-1.5664 3.6797-2.4414 5.8945-2.4414s4.3281 0.88281 5.8945 2.4414l8.2539 8.25 8.2539-8.25c1.5625-1.5625 3.6797-2.4414 5.8945-2.4414s4.3281 0.875 5.8945 2.4414c1.5703 1.5625 2.4414 3.6797 2.4414 5.8945 0 2.2148-0.87891 4.3281-2.4414 5.8984l-8.2617 8.2461z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">1. <b>REMOVE<\/b> the Account<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce63e3a elementor-button-success elementor-widget elementor-widget-button\" data-id=\"ce63e3a\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"#FFFFFF\" width=\"100pt\" height=\"100pt\" viewBox=\"0 0 100 100\"><path d=\"m50.148 2.4023c26.125 0 47.449 21.32 47.449 47.746 0 26.125-21.32 47.449-47.449 47.449-26.426 0-47.746-21.32-47.746-47.449 0-26.426 21.32-47.746 47.746-47.746zm-8.1094 20.422h15.914v19.219h19.219v15.914h-19.219v19.219h-15.914v-19.219h-19.219v-15.914h19.219z\" fill-rule=\"evenodd\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">2. <b>RE-ADD<\/b> the Account<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1edf024 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1edf024\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ba47285\" data-id=\"ba47285\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63c33f8 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"63c33f8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">4<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-03d7dbb\" data-id=\"03d7dbb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71fb842 elementor-widget elementor-widget-heading\" data-id=\"71fb842\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reset Chrome Settings<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8afac1f elementor-widget elementor-widget-text-editor\" data-id=\"8afac1f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>If the problem still exists, the next step is to reset Chrome to it&#8217;s default settings.<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-69fb4b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"69fb4b2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-31f615a\" data-id=\"31f615a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c38b4f3 elementor-widget elementor-widget-text-editor\" data-id=\"c38b4f3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Launch Google <strong>Chrome<\/strong>.<\/li><li>At the top right, click the <strong>More<\/strong> <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/home.lps.org\/technology\/files\/2024\/04\/np_more_4213630_000000.png\" alt=\"\" width=\"16\" height=\"16\" \/> menu and select <b>Settings.<\/b><\/li><li>In the left menu, click <strong>Reset settings<\/strong>.<\/li><li>Click <strong>Restore settings to their original defaults.<\/strong><\/li><li>Click the <strong>Reset settings<\/strong> button.<\/li><\/ol><p>Note: This will not change accessibility settings, or bookmarks.\u00a0<\/p><p><a href=\"https:\/\/support.google.com\/chrome\/answer\/3296214?hl=en\">Learn more.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f621be0\" data-id=\"f621be0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c36089e elementor-widget elementor-widget-image\" data-id=\"c36089e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"144\" src=\"https:\/\/home.lps.org\/technology\/files\/2024\/04\/Chrome-Reset-Settings-dialog-300x144.png\" class=\"attachment-medium size-medium wp-image-55520\" alt=\"\" srcset=\"https:\/\/home.lps.org\/technology\/files\/2024\/04\/Chrome-Reset-Settings-dialog-300x144.png 300w, https:\/\/home.lps.org\/technology\/files\/2024\/04\/Chrome-Reset-Settings-dialog-1024x492.png 1024w, https:\/\/home.lps.org\/technology\/files\/2024\/04\/Chrome-Reset-Settings-dialog-768x369.png 768w, https:\/\/home.lps.org\/technology\/files\/2024\/04\/Chrome-Reset-Settings-dialog.png 1082w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ebe65d6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ebe65d6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fd0dad9\" data-id=\"fd0dad9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a02cab6 elementor-widget elementor-widget-spacer\" data-id=\"a02cab6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f44867c elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f44867c\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-503f5b3\" data-id=\"503f5b3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4810649 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4810649\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d6bf33d\" data-id=\"d6bf33d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dcf6fd1 e-transform elementor-widget elementor-widget-image\" data-id=\"dcf6fd1\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_flipX_effect&quot;:&quot;transform&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/home.lps.org\/technology\/files\/2024\/04\/np_troubleshooting_6206826_FFFFFF-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-55301\" alt=\"\" srcset=\"https:\/\/home.lps.org\/technology\/files\/2024\/04\/np_troubleshooting_6206826_FFFFFF-150x150.png 150w, https:\/\/home.lps.org\/technology\/files\/2024\/04\/np_troubleshooting_6206826_FFFFFF.png 300w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1134e36\" data-id=\"1134e36\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-edd9748 elementor-widget elementor-widget-heading\" data-id=\"edd9748\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Other helpful info...<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef29197 elementor-widget elementor-widget-text-editor\" data-id=\"ef29197\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul id=\"menu-xhromebooks-1\" class=\"menu item-list\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-471\"><a href=\"https:\/\/home.lps.org\/technology\/student-devices\/connecting-to-wifi-home\/\"><span style=\"color: #ffff00;\">Connecting to WiFi at Home<\/span><\/a><\/li><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-472\"><span style=\"color: #ffff00;\"><a style=\"color: #ffff00; text-decoration: underline;\" href=\"https:\/\/home.lps.org\/technology\/student-devices\/working-off-line-with-a-student-chromebook\/\">Working Offline<\/a><\/span><\/li><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-475\"><span style=\"color: #ffff00;\"><a style=\"color: #ffff00; text-decoration: underline;\" href=\"https:\/\/home.lps.org\/technology\/student-devices\/damage-loss-or-theft\/\">Damage, Loss or Theft<\/a><\/span><\/li><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-476\"><span style=\"color: #ffff00;\"><a style=\"color: #ffff00; text-decoration: underline;\" href=\"https:\/\/home.lps.org\/technology\/lps-student-computing-device-coverage-program\/\">CAP &#8211; LPS Student Computing Device Coverage Program<\/a><\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f1428b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f1428b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b1768a\" data-id=\"4b1768a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8787512 elementor-widget elementor-widget-spacer\" data-id=\"8787512\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ebec739 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ebec739\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4222e46\" data-id=\"4222e46\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3859c92 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"3859c92\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">5<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-01ac20f\" data-id=\"01ac20f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-320a401 elementor-widget elementor-widget-heading\" data-id=\"320a401\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Create a Student Help Ticket<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f29fb7 elementor-widget elementor-widget-text-editor\" data-id=\"8f29fb7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>If none of the troubleshooting ideas on this page address or resolve your issues, You should submit a student Chromebook help ticket.<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c04edaf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c04edaf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5a20a02\" data-id=\"5a20a02\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a7cf1fb elementor-widget elementor-widget-text-editor\" data-id=\"a7cf1fb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Click on &#8220;<strong><a href=\"https:\/\/www.lps.org\/go\/stuhelp\">Stuhelp<\/a><\/strong>&#8221; in the LPS Portal, then <strong><a href=\"https:\/\/docs.google.com\/document\/d\/1eaRhIi40dE-ZLGAOgoL9AemChIRL1-sy72oLOi7kNuA\/edit?usp=sharing\">follow these instructions<\/a><\/strong> to submit a\u00a0student help desk ticket. LPS Computing Services will contact you as soon as possible.<\/p><p>Each school handles these a bit differently, but your Teachers or Librarians will know where to direct you.<\/p><p>LPS Computing Services visits each school every day to investigate student Chromebook issues. There are &#8220;loaner&#8221; devices that you can use until your Chromebook is returned to you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-eb8f78d\" data-id=\"eb8f78d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca0e3f4 elementor-widget elementor-widget-image\" data-id=\"ca0e3f4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/home.lps.org\/technology\/files\/2020\/05\/STUHELP-300x200.jpg\" class=\"attachment-medium size-medium wp-image-14885\" alt=\"\" srcset=\"https:\/\/home.lps.org\/technology\/files\/2020\/05\/STUHELP.jpg 300w, https:\/\/home.lps.org\/technology\/files\/2020\/05\/STUHELP-272x182.jpg 272w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Chromebook Troubleshooting Tips These steps will resolve the most common Chromebook problems. Try them in the order listed here, until the problem is solved. If your Chromebook is broken (cracked screen, missing keys, etc.) or missing, please skip to the last step and enter a Help Ticket. Staff members who have been assigned a Chromebook [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":15,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-nosidebar.php","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-123","page","type-page","status-publish","hentry"],"jetpack_shortlink":"https:\/\/wp.me\/P6XMSy-1Z","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/home.lps.org\/technology\/wp-json\/wp\/v2\/pages\/123","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/home.lps.org\/technology\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/home.lps.org\/technology\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/home.lps.org\/technology\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/home.lps.org\/technology\/wp-json\/wp\/v2\/comments?post=123"}],"version-history":[{"count":82,"href":"https:\/\/home.lps.org\/technology\/wp-json\/wp\/v2\/pages\/123\/revisions"}],"predecessor-version":[{"id":56912,"href":"https:\/\/home.lps.org\/technology\/wp-json\/wp\/v2\/pages\/123\/revisions\/56912"}],"up":[{"embeddable":true,"href":"https:\/\/home.lps.org\/technology\/wp-json\/wp\/v2\/pages\/15"}],"wp:attachment":[{"href":"https:\/\/home.lps.org\/technology\/wp-json\/wp\/v2\/media?parent=123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}