{"id":96,"date":"2017-10-15T20:08:53","date_gmt":"2017-10-16T01:08:53","guid":{"rendered":"http:\/\/home.lps.org\/cs2\/2008\/11\/05\/filing-a-support-request-helpdesk-ticket\/"},"modified":"2021-07-09T12:31:49","modified_gmt":"2021-07-09T17:31:49","slug":"filing-a-support-request-helpdesk-ticket","status":"publish","type":"post","link":"https:\/\/home.lps.org\/cs\/2017\/10\/15\/filing-a-support-request-helpdesk-ticket\/","title":{"rendered":"Help Desk &#8211; Filing a Ticket"},"content":{"rendered":"<h1>Filing A Help Desk Ticket<\/h1>\n<p><strong>USE:<\/strong>\u00a0Lincoln Public Schools provides technical support and troubleshooting for faculty, staff and students needing help with computing hardware and supported software.\u00a0 Support requests filed via the web are automatically routed to the appropriate technician regardless of location.<img decoding=\"async\" data-attachment-id=\"11816\" data-permalink=\"https:\/\/home.lps.org\/cs\/2017\/10\/15\/filing-a-support-request-helpdesk-ticket\/service-desk-icon\/\" data-orig-file=\"https:\/\/home.lps.org\/cs\/files\/2008\/11\/Service-Desk-Icon.png\" data-orig-size=\"123,93\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Service Desk Icon\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/home.lps.org\/cs\/files\/2008\/11\/Service-Desk-Icon.png\" data-large-file=\"https:\/\/home.lps.org\/cs\/files\/2008\/11\/Service-Desk-Icon.png\" class=\"alignright wp-image-11816 size-full\" src=\"http:\/\/home.lps.org\/cs\/files\/2008\/11\/Service-Desk-Icon.png\" alt=\"Service Desk Icon\" width=\"123\" height=\"93\" \/><\/p>\n<p><strong>LICENSE: <\/strong>Web access available to all LPS staff &amp; students.<\/p>\n<p><strong>LPS DOCUMENTATION:\u00a0<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/docs.google.com\/document\/d\/1qRMFZMTeYtbD1Joq3KNbtOPnMwCYXJc2CUcWePegufk\/view\">Instructions for Filling a Help Desk Ticket<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Filing A Help Desk Ticket USE:\u00a0Lincoln Public Schools provides technical support and troubleshooting for faculty, staff and students needing help with computing hardware and supported software.\u00a0 Support requests filed via the web are automatically routed to the appropriate technician regardless of location. LICENSE: Web access available to all LPS staff &amp; students. LPS DOCUMENTATION:\u00a0 Instructions [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"enabled":false},"version":2}},"categories":[677,5],"tags":[190,192,191],"class_list":["post-96","post","type-post","status-publish","format-standard","hentry","category-u","category-software-services","tag-helpdesk","tag-tech-support","tag-ticket"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/home.lps.org\/cs\/wp-json\/wp\/v2\/posts\/96","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/home.lps.org\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/home.lps.org\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/home.lps.org\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/home.lps.org\/cs\/wp-json\/wp\/v2\/comments?post=96"}],"version-history":[{"count":12,"href":"https:\/\/home.lps.org\/cs\/wp-json\/wp\/v2\/posts\/96\/revisions"}],"predecessor-version":[{"id":23829,"href":"https:\/\/home.lps.org\/cs\/wp-json\/wp\/v2\/posts\/96\/revisions\/23829"}],"wp:attachment":[{"href":"https:\/\/home.lps.org\/cs\/wp-json\/wp\/v2\/media?parent=96"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/home.lps.org\/cs\/wp-json\/wp\/v2\/categories?post=96"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/home.lps.org\/cs\/wp-json\/wp\/v2\/tags?post=96"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}