Malware (malicious software) and Spyware (spying software) can find its way onto your computer without you knowing. These bits of software install themselves on your computer locally, or within your browser, and can disable computer settings and / or send personal information to unintended sources. This is obviously a problem we want to avoid!
No system is impervious to malware / spyware, and LPS provides software, called Malwarebytes Anti-Malware, to help keep our systems clean and fully functional. The best way to prevent malware / spyware from finding its way onto your computer is to be cautious with what you install. Make sure you know what the software or extension will do, and who is creating it. Just like clicking on links in emails you don’t recognize is a bad idea, as is installing unrecognizable software. Many times, this takes the form of an add-on search bar in your browser.
How might I know if I have malware or spyware on my computer?
You might see ads/pop-ups on your screen.
Your browser home page might be blocked by our filters (shown at right)
You have a search engine (or search toolbar) in your browser which you didn’t install / select.
What should I do about it?
It’s prudent to run Malwarebytes Anti-Malware occasionally to ensure your computer is clean, even if you don’t see any of the red flags listed above. To do this:
Open Malwarebytes Anti-Malware from your Applications folder.
If you’re opening the app for the first time, it’ll need you to enter your LPS password before it will open.
In the Malwarebytes window, select Scan.
Following the scan, if you have any threats, make sure all threats are checked, and click Remove Selected Items.
Read through the bullets and links, and then click OK.
Once you’ve removed the malware and spyware from your computer, you’ll want to reset your browser home page, as well as any startup pages which might be set. To do this, follow the instructions provided by Google.
Google offers tools for mass download of your Google data, including Google Drive.
Instructions for Students & Staff
Simple Steps for Exporting Your Google Drive Data (as shown in the video below)
Open your LPS Google Drive (class.lps.org)
Click the app launcher in the top right of the screen and select “My Account“
On your account overview page, under Personal info &* privacy, select “Control Your Content“
On the Control your content page select “CREATE ARCHIVE“
By default the tool wants to download your Google data from all of the tools in your account. If you only want to download Google Drive files, click “Select None” then specifically select “Drive” from the options presented. Click “Next.”
Leave File Type as “.zip” and set Delivery Method as “Send download link via email.” Click “Create Archive.”
Wait patiently for Google to send you an email (students will need to go to LPS Gmail).
When the email arrives, click “Manage Archives” to be taken to a screen where you can download the archive file(s) created.
Click “Show Downloads” and download the desired archive files.
Move the archived file(s) to a USB drive, personal Google account or other media to preserve past when your LPS account will be disabled.
When you download from Google Docs, the original documents in Google Drive are unaffected. You are downloading a COPY of that file(s) to your computer. The originals remain in place.
The files you download are zipped files. Now that you have them on your computer, a double click on the zipped file will expand it into a folder that contains the expected Google Drive Files. Zipped files are convenient for archive.
If you are a student, save them to a thumb drive or other cloud storage location of your own devising.
If you are LPS staff, save them in DocuShare or another FERPA compliant file storage location.
A Docushare tip for LPS Staff: There are two strategies for uploading these Google Drive files to Docushare, and each has distinct merits:
OPTION A) You can upload the zipped files to DocuShare as is – in the zipped format you downloaded from Google. Uploading a ZIP file accomplishes quick and efficient archive of the files. In the future you can get the individual files back by downloading the ZIP file out of DocuShare onto your desktop and double-clicking on it. It will always open to reveal the individual files contained within.
OPTION B) You could expand the zipped files you downloaded from Google and upload each individual file via the web browser. (Mac users could also use Transmit to upload the files.) This strategy has the advantage of allowing you to see & select the individual files directly within Docushare, but is more complicated.
To print the webpage you’re viewing in Chrome, from the File menu, select “Print…” to open the Chrome Print window.
Alternatively you can press Ctrl+P in Windows or ⌘+P on a Mac.
2. Chrome Print Window
From the Chrome Print window you can choose to send the print directly to an MFD, by selecting “Print using system dialog…”
You also have the option to open the page as a .pdf in Preview which you could then save and/or send to an MFD.
3. System Print Window
Now that Chrome hands the page to the operating system for printing, all of the print settings and accounting codes you expect to see on your computer come into play. Make any appropriate print settings and click the “Print” button.
If you need assistance setting up your computer to print, see our setup guides at LPS.org keyword: PRINT
4. Special note for printing reports from Synergy with Chrome
Many have found that printing a report from Synergy results in a blank page. Instead of selecting File… Print, use a CTRL-click (right-click) directly on the report. A small contextual menu will appear. Select Print from this menu and then proceed to follow the steps above.
Mac 10.9 removes the ability to easily see all of the possible display resolutions for your projectors or external monitors. If you have document cameras or older projectors, this can leave you unable to see anything, in some cases.
Toggle Mirroring On/Off
Macintosh 10.9 changes the default behavior when connecting to a projector. Instead of the traditional mirroring you may expect, the default is now a multiple display situation. To toggle mirroring on/off with a keystroke, use the following :
command + F1
Display Menu App
To resolve these issue and see all of your resolutions along with the option to mirror – as you could in previous versions of Mac OS – we recommend a free utility called “Display Menu” that can be installed from the Apple App Store for Macintosh.
A NOTE ON INSTALLATION:Display Menu will not start automatically after installation from the Mac App Store. You can find it in your Applications folder. Start Display Menu from there. Once Display Menu is running, you can choose to have it automatically start every time you restart your computer by checking the ‘start on login’ option.
Transmit is a file migration tool that allows you to view and interact with DocuShare collections through a Finder-like interface, allowing you to drag & drop files or folders full of files into or out of DocuShare. You will NOT be able to modify file permissions, co-locate, copy file locations, or any other common DocuShare tasks. You can simply drag & drop files. However, this ability alone makes it a useful tool.
Transmit is available for Macintosh only. If you are a WIndows user, you have similar functionality in the DocuShare Client tool.
Transmit can be found in the Applications folder of all teacher and administrative laptops. (If Transmit is not installed please submit a help ticket [http://help.lps.org] or contact the HelpDesk [x1735] to have the client installed.)
When you first open Transmit you will see the basic layout of the application. The left half of the application contains the files on your local computer. The right half contains the server configuration, and after following the setup instructions below, will contain your DocuShare files and folders.
1. Connect To a WebDAV Server
To begin the setup, you have to tell Transmit that you want to connect to a WebDAV server. Do this by clicking on the little plus on the bottom of the right-most panel of Transmit.
2. Enter the Basic Connection Information
Enter the following text EXACTLY as shown here
User Name: lps.net/yourLPSusername
Initial Path: docushare/webdav
The user name that you type after “lps.net\” should be your LPS username WITHOUT the @lps.org part at the end.
The character between “lps.net” and your LPS user name is a FORWARD slash [ \ ]. This is the opposite of what we typically see in web addresses. That character is found above the [RETURN] key on most keyboards.
Access and Transfer Files/Folders
From the Favorites menu at the very top, select DocuShare. You should be prompted to enter your password, then be connected to DocuShare.
Your local computer files are displayed on the left, while your DocuShare files are now displayed on the right. If you would prefer to see only your DocuShare files, select the single square Window button in the top toolbar. (1) Selecting the double square Window button will return Transmit to split view.
You can browse DocuShare just like you would your computer. Change the View options (2) using the toolbar at the top.
You can simply drag and drop multiple files and folders from your computer (left) to Docushare (right) and vice versa. When doing so, a bar at the bottom of the Transmit window will show you the progress of the transfer.
All files added through Transmit will inherit the permissions of the collection you are putting them into on DocuShare. Besides changing the name/title of a file, it is not possible to change the properties (including permissions) of a file using Transmit. For property changes and other DocuShare functionality, you will need to access DocuShare via the web.
Replacing Existing Files
If you add a document to DocuShare with the same name as an existing document, you will be asked if you want to replace it.
Clicking Replace (1) will add a new version to the existing document on Docushare.
You can access previous versions of the document via the DocuShare website.
Moving Large Numbers of Files
The use of Transmit for moving large amounts of data into (or out of) DocuShare is not very a very forgiving process.
If you drag 1000 files at once and there is a problem with any single one of thse file, or if there is any momentary hiccup in your network connection, Transmit will drop the entire transfer like a hot potato. You then get to go back and attempt to figure out what files moved and what files did not.
Experience has taught us to:
Move manageable amounts of data at a time. Chunk your uploads into smaller batches.
Depending upon your role in LPS, you may have a reason to have software applications on your laptop that other LPS employees may not need, or be licensed to install. In an effort to get the right software to the right staff members, LPS offers a way to install your own software, on your LPS computer, using a tool called Managed Software Center.
Managed Software Center works similarly to the “Software Update” tool you are already familiar with on your Macintosh, with one significant difference. The software available through this tool is curated by Lincoln Public Schools. You will only see the software that LPS makes available to optional install on your LPS laptop.
Launch Managed Software Center
Open the Applications folder on your Macintosh computer
Double-click to launch the application called Managed Software Center
If you want to install software that is not already on your computer, click the Software screen.
If you want to update software that was previously installed with this tool, click the Updates button.
Installing New Software
Click the Software button along the top of the Managed Software Center window to see a list of available software titles.
Click the “Install” button beside the software title you wish to install. You will see indicators that the software is “downloading.” If there are any other updates available you will be redirected to the Updates screen to include them along with your new software install.
From the Updates screen, click the “Update All” button to install your new software and any accompanying updates. You should find it in the Applications folder, ready to open and use.
Certain software will require a license code upon first run. Seeing a title in this list does not ensure that you have a license to legally use the software in question. Unless you have received other instructions, contact the Helpdesk for assistance in acquiring license codes, or determining whether you qualify for one based upon your role or location.
You might be asked whether you want to log out to run this install, or not. While a logout is always good practice, in most cases you do not need to. You can click the “Update without logging out” button if it is an option.
Operating System Updates
Every year Apple Computer puts out an updated version of the operating system for computers running Macintosh OS X. When Computing Services determines that the core software tools used in LPS work reliably in the newly released OS, it will appear in Managed Software Center as an available update that you may choose to run at any time.
Before installing make sure that:
Any important files on your computer are backed up elsewhere. (LPS OwnCloud, LPS Google Drive, etc.)
Your computer is plugged in to power.
You have at least an hour where you will not need your computer.
If you have any questions, feel free to contact the LPS Help Desk before beginning.
Updating Existing Software
If you previously installed a piece of software with this Managed Software Center utility and an update is released, it will notify you of the available update. Clicking on the notification dialog presented on your computer screen will launch Managed Software Center and bring you to the “Updates” screen. (It is similar to the Apple “App Store” tool found on your Macintosh in this way.)
You can also choose to launch the update tool at a time that is more convenient for you by following the instructions offered above and clicking the “Updates” button.
No matter how you get to the Update screen, the following steps apply:
Click the “Update All” button. You will be provided updates as the tool downloads and installs the updates to your software.NOTE: You might be asked whether you want to log out to run this install, or not. While a logout is always good practice, in most cases you do not need to. You can click the “Update without logging out” button if it is an option.
When installs complete, the tool will check for any additional updates. If none are found you will be told that “Your software is up to date.“
Uninstalling (Removing) Software
Managed Software Center can also be used to UNINSTALL software that was originally installed using the same tool.
Click the Software button at the top of the Managed Software Center window.
Find the software you wish to remove from the list of titles available.
Click the REMOVE button.
You will be taken to the Updates screen. Click Update to initiate the removal tool. (I know, I know, it sounds all backwards. Just play along.) You will see updates on the progress of the removal.
LPS ownCloud is the simple, automatic, cloud storage solution available in LPS.
When LPS ownCloud is properly set up, the files you use on your laptop should also be available on your iPad, your phone, and available via a web view on any computer you sit down in front of. The beautiful part is that this complicated “syncing” of files across multiple devices happens automatically. Hands-free.
Setup ownCloud on your Laptop
The ownCloud Desktop client should already be installed on your laptop. If not, call the HelpDesk (x1735) or enter a help ticket.
Find the ownCloud App in your Application folder (or perhaps you will see it in your menubar.)
In the Connection Wizard that comes up:
Our ownCloud Server address is: https://lpscloud2.lps.org It might be a good idea to copy/paste that address.
Enter your LPS username & password
Click the blue button to choose what folder ownCloud will begin to sync. We suggest that folder be:
ON MACINTOSH: your “Documents” folder (user/Documents)
ON WINDOWS: your “My Documents” folder found inside of your Documents folder (user/Documents/My Documents)
The initial sync of this folder to the LPS ownCloud server begins. You do not need to babysit the sync, it just happens silently in the background. Allow a good deal of time for the initial sync to complete. It may take a day or two. After that, it only needs to sync changes, so it happens much more quickly.
Access your ownCloud files from a web browser
Access your files on the LPS ownCloud web server at this address: https://lpscloud2.lps.org – LPS Keyword: LPScloud – Feel free to bookmark this address for future reference.
Login with your LPS username & password
Remember that these files are in sync, but a sync takes time. You may not see a file in the web or mobile view IMMEDIATELY after adding it to your desktop folder.
Also remember that changes you make in one place, are replicated in ALL places. It you delete a file from the web or mobile app, it is deleted from your laptop as well.
Setup ownCloud on your Mobile Device(s)
Use these buttons to find, purchase (99¢) and install the appropriate app for your mobile device.
The installation process will vary, depending upon your mobile device.
When you set up the mobile apps, the LPS server address is: https://lpscloud2.lps.org
Don’t forget the ‘s’ in the address when you type it in. The ‘s’ is for “secure” and the address will not work if you leave it out.
You’ll need to enter your LPS username and password. Remember that mobile devices tend to play funny games with auto-capitalization. If you are unable to login, triple check that you entered your password with the appropriate upper/lower case letters & numbers.
Now that you have access to your LPS work product on your mobile device, you will want to have a good security measure(s) on the phone or tablet to keep anyone from getting to your confidential files with the simple click of an app icon. Make certain that you have a lock screen PIN number, and possibly remote erasing capabilities.
When the ownCloud application is open and running, a cloud with a status symbol will appear in your menu bar at the top of your screen. If there is a change of status, you will see a variety of symbols over the cloud. Here’s what each means:
The green check mark indicates your sync is up to date and your files are safe!
The blue icon with white semi-circles means your sync is currently taking place. You don’t need to do anything at this point. The sync will continue to work in the background as long as you’re connected to the internet.
The yellow pause indicates you have manually paused your sync. In order to resume, simply click on your ownCloud icon, and select “Unpause synchronization” from the dropdown menu.
The gray … indicates ownCloud isn’t able to connect to the ownCloud server. You might need to quit the application and launch it again. Also, check to be sure you’re logged into the application.
The red x indicates a configuration error, like an incorrect login or server error. It could also mean some files/folders are not able to be synced. This could be due to “pesky” file names, or files/folders too large to be synced. To determine the issue, click on the icon and select Settings from the dropdown menu. From this screen, the red banner will provide some information about what is causing the sync from completing. See below for more troubleshooting help.
Every operating system ever used to operate a computer (Macintosh, Windows, Unix, etc.) has had a slightly different set of rules about what you can and cannot do when naming your files. With that in mind, ownCloud Client will refuse to sync any files with the following characters in the file name.
ownCloud has a maximum file/folder size of 500MB. This means anything larger in your Documents folder will prompt ownCloud to present with a red X.
If your file is larger than 500MB:
Move it to another storage location, like Google Drive or DocuShare, that way at least one copy is being backed up.
If your folder is larger than 500MB:
Split your folder into multiple, smaller folders to ensure all of your important files are being backed up.
Making Alias of Files / Folders
In order to make sure your important files and folders are backed up to ownCloud, they must be located within your Documents folder. Any files and/or folders left on your desktop are at risk of being lost if the computer is damaged or lost.
Sometimes, though, it’s a time-saver to keep important files in quick reach on our Desktop, so how can we get the best of both worlds? Create an Alias!
To Make an Alias, first make sure the file/folder in question is located in your Documents folder.
Scroll until you find the file/folder you’d like on your Desktop.
Next, right click (Command + Click) on the file/folder.
Select Make Alias from the menu.
An Alias of the file should have been created directly below the original.
Drag the Alias of the file/folder out of the Documents folder onto the Desktop.
Now when you open the Alias, it still acts like the original, but the original is safely located in the Documents folder.
Authorizing iTunes on a computer allows you to sync or use audiobooks, books, music, movies, or other content you’ve purchased from the Apple iTunes Store.
You can use or sync your purchases from the iTunes Store on up to five different computers (these can be any mix of Macintosh or Windows-compatible computers). When you sync or play an item you’ve purchased, your computer is “authorized” for purchase using your Apple ID.
Remember to deauthorize your computer before you lose possession of it (have it serviced by an IT department, sell it, or give it away.) Otherwise, it will count against your limit of 5 machines.
To deauthorize a computer
From the Account menu, choose Authorizations >Deauthorize This Computer.
(In earlier versions of iTunes, access this option from the Store or Advanced menus).
When prompted, enter your Apple ID and password, then click Deauthorize.