Computing Services

Welcome to Computing Services. Our department is involved in ‘everything technology’ throughout Lincoln Public Schools. We keep the email flowing, computers running and the network humming. As computing technology spreads into other areas, we are there to lend our support.

Computing Services (CS) is comprised of 60+ staff members grouped into functional work teams. Learn more about our work below.

If you are interested in something specific, please use the navigation at the top to narrow your focus.

HelpDesk Support

If you would like individual support from a Help Desk support specialist, please submit a ticket or call 402-436-1735 weekdays from 7:00am-5:00pm.

@lpscs

For timely reminders and announcements, follow our department on Twitter.

Kirk Langer_2

Kirk Langer – Chief Technology Officer

Chief Technology Officer

The Administration Team includes the department’s office manager, Information Security Officer and four coordinators that lead the other teams. In addition to general administration and budget, this team focuses on project management, information security and IT governance.

Kirk Langer
Chief Technology Officer
klanger@lps.org
402-458-3131

The Development and Reporting Team is comprised of Analysts and Developers who create, mine, and report out on student and business data for the school district.

Patty Hammond
Development and Reporting Coordinator
phammond@lps.org
402-458-3117

The Educational Technology & Training Team is comprised of Educational Technology and Application Specialists focused on training teachers, office professionals and administrators to use applications for a variety of purposes.

Kristi Peters
Educational Technology & Training Coordinator
kristi@lps.org
402-458-3139

The Information Security Officer (ISO) manages and oversees the use and security of LPS data, and plays a key role in the development and implementation of data security rules and guidelines.

Seth Ristow
Information Security Officer
iso@lps.org
402-458-3135

The Infrastructure & Operations team is comprised of engineers responsible for the district’s network connectivity, servers and storage.

Don Freeman
Coordinator of Infrastructure
dfreeman@lps.org
402-458-3126

 

The Technology Support team is the largest of the Computing Services teams, comprised of Service Managers, Systems Analysts, Help Desk call-support technicians, Chromebook repair technicians, and Field Technicians.

Darin Raguse
Technology Services Coordinator
draguse@lps.org
402-458-3132

Development & Reporting

Application development staff develops AS/400 and Web applications to meet specific needs articulated by the various departments. Each application is documented and implemented by the developers in conjunction with systems and training personnel.

Report development has become a primary function of this team, distributing data packaged to provide decision support. One example is the development of a student “Early Warning System” that provides instructional leaders and teachers with actionable data to intervene on behalf of students with performance indicators correlated to dropping out of school.

Educational Technology & Training

The Educational Technology and Training Team is the consolidation of a number of roles, including:

Educational Technology Specialists who are focused on the use of technology by teachers for instructional purposes.

Application Specialists who are focused on training teachers, office professionals and administrators to use applications for administrative purposes.

Team members manage specific programs and give voice to district initiatives that include a technology component,  a vital role of implementation coordination. This team has coordinated the training and communication around a number of technology supported initiatives, including the Synergy student information system, document management, Google’s Suite of tools, Hapara digital classroom management, document workflow, and the orientation of teachers to new laptops and Chromebooks just to name a few.

Increasingly training efforts include a mix of face-to-face opportunities and video resources developed to allow busy educators to time-shift training. The library of video training will continue to grow as members of this team train staff from other departments to develop their own resources. Such resources are a complement to the traditional synchronous distance learning efforts managed by this team.

Members of this team have played a lead role in the development of an interdepartmental vetting process for Instructional Technology Tools (ITTs) including the development of the vetting framework, articulation of that framework via a web site known as “the Matrix” where teachers, students and the community can learn what ITTs are used by the district and a submission workflow that escalates requests from teachers to instructional leaders in their school and on to the district. The ITT vetting process is critical in ensuring compliance with regulations, focusing training efforts, reducing the inefficiency of ITT sprawl, aligning curriculum efforts with technology to support it and providing a much-needed opportunity to consider the information security and data privacy implications of each ITT.

This team also includes oversight of user provisioning, including identity access management.

The proliferation of “social engineering” attacks requires ongoing training on identity access.

Information Security

An Information Security Officer leads the adoption of the Center for Internet Security (CIS) Critical Controls as the framework the security program will be based upon. Additionally, the ISO provides leadership to the ITT committee and drafts IT Regulations and Procedures to instantiate the IT and information security governance foundation. 

Infrastructure

The Infrastructure & Operations team is comprised of engineers responsible for the district’s network connectivity, servers and storage.

They manage the district’s Metropolitan Area Network (MAN) of fiber optic cabling, its entry to the more than 70 LPS locations, and the end point ethernet or wireless connections.

Internet bandwidth consumption remains heavy even after school hours as all student Chromebooks taken home at night are directed through the district’s secure web gateway for CIPA compliant filtering.

The Infrastructure group is also responsible for delivering application, file, telephony, database and print services as well as core services including DNS, Active Directory, email & calendaring, printing, Enterprise Content Management (DocuShare), telephones, firewall, private cloud storage (OwnCloud), Identity Access Management (The Portal), Google Cloud Services (G Suite, etc.) and Office365 integration.

When we open a web page, sometimes we forget the physical devices it takes to get the web page to our computer screen. Consider the breadth of the LPS network…

Miles of fiber optic cable connecting 70 locations
Network ports
Wireless access points
Servers (Physical + Virtual)
Terabytes of SAN disk space

Technology Services

The Technology Support team is the largest of the Computing Services teams, comprised of Services Managers, Systems Analysts, Help Desk call-support technicians, Chromebook repair technicians, and 12 field technicians housed in the LPS high school regional support zone they serve.

This team is responsible for all aspects of device provisioning and support including procurement, image development and testing, implementation training, asset management, device security, software/ OS updates, profile/policy management, directory integration, print services, troubleshooting, and one-on-one training.

In the case of Chromebooks, this team is also responsible for the repair and provisioning of “loaner” devices.

LPS has an agreed upon metric of one technician for each 1,500 devices where a Chromebooks counts as 1 device, a tablet counts 1.25 and a MacOS/Windows computer counts 1.5.

The DALI portion of the CLASS plan calls for the maintenance of well over 50,000 devices, broken out approximately as…

Student Chromebooks
iPads (Classroom, Staff, Admin)
Staff Laptops & Office computers
K-12 instructional lab computers